Quality merchandise at reasonable prices definitely is the
winning combination when attracting buyers to bid on your
auctions, but the one thing that can make you stand out from
your competition is outstanding customer service. Customers will
buy from you again if they liked the service that you provided
them.
Where does service start? The very instant that you email them
after they have purchased your product from a winning bid is
when you either create a long term customer or just a one time
fly by the night purchase.
Your welcome email should be very detail oriented yet display
compassion for their needs. In today's article we are going to
give you 10 very important Ebay tips that you should take into
consideration when emailing your customer after they have won
their bid and purchased your products.
Ebay tip number 1: You need to let your new Ebay customers know
approximately when they are going to get their product. I
realize that the timetable for shipping varies but do the best
you can based on the shipping option that was chosen. For
example if you indeed ship the product out via second day FedEx
delivery then you know it will take 2 days but on the other hand
if you use the US Postal Service then it could take longer so
try to do your best to guess.
Ebay tip number 2: Provide your Ebay customers with the name of
the item that they bought and the auction number. This is also
another way to double check their orders and to avoid
unnecessary refunds from Ebay. Yes of course it is their
responsibility to record this information but it is insurance on
your part to go the distance and remind your Ebay customers of
this information.
Ebay tip number 3: Be sure to make it clear and verify what the
closing purchase amount was. Although this is probably already
known it is still nice to remind the customer of how much they
have paid for your products.
Ebay tip number 4: When allowing your new Ebay customers to pay
with checks, let them know how long it will take for you to hold
the product while waiting for the check to clear. This usually
takes about 5 to 14 days for your Ebay customers.
Ebay tip number 5: Another piece of advice to take into
consideration when accepting checks or money orders is to be
sure to be very specific as to what location that you want them
to send the payment to. List your name and address as clear as
possible.
Ebay tip number 6: If you are making any quantity number of
sales then you probably have experienced payments being sent in
without any information as to what product the customer ordered.
You can remedy this by making it clear in the email to your
buyers that they need to write down the item name and auction
number with their payment.
Ebay tip number 7: Get a confirmation of the shipping address
and the phone number of the customer. Even though there this
information is provided when the bid was won it is wise of you
to verify this in your welcome email. Do not risk a bad
testimonial from a buyer just because you did not confirm the
shipping address.
Ebay tip number 8: If you accept credit cards online from your
Ebay business then be sure to guide your new Ebay auction
winners through the process of paying with their cards. Some
online payment systems may confuse people and you do not want to
risk a chargeback because of confusion on your buyer's part.
With the strict rules that Visa, MasterCard, American Express,
and Discover have these days, you will want to be careful with
your Ebay charges.
Ebay tip number 9: Entice your Ebay customers by trading a good
testimonial for them (the buyer) if the entire exchange and
delivery goes smooth. This may help insure a smoother
transaction on your customers part.
Ebay tip number 10: Last but not least, be sure to include your
phone number for contact info when selling your Ebay products.
This may help expedite the process faster if your customers can
call you for questions or concerns.
About the author:
Jason James website 'The Auction Resource Network' reveals his
inside secrets and sources that help him pocket over $10,000 a
month on eBay.
Claim your FREE 'Top 10 eBay Selling Secrets' eBook:
www.auctionresourcen
etwork.com
